Help and Support

Have a question or problem? Here you'll find answers and ways to contact us.

Common Issues

I can't upload a file

• Check that the file is in a supported format (STL, OBJ, 3MF, etc.)
• Maximum file size is 50MB
• Try a different browser if the issue persists

AI generation isn't giving good results

• Try a more detailed description
• Add a reference photo
• Specify dimensions and purpose
• Try again — AI gives different results with each generation

I'm not happy with the quote

• You can change the material for a lower price (PLA is most affordable)
• Reduce the model dimensions
• Contact us for a custom quote on larger quantities

Delivery issue

• Check the tracking number in the confirmation email
• Contact the courier (Econt or Speedy) with the tracking number
• If the issue persists, contact us

Contact Us

Through the Platform

Use the contact form on the contact page.

By Email

Write to us and we'll respond within 24 hours.

What to Include in Your Message

• Order number (if you have one)
• Description of the problem
• Photos (if applicable)
• Preferred contact method

We aim to respond to all inquiries within 24 hours on business days.